Customer Care

Welcome to CoreKind Customer Care — we’re here to make your experience smooth, transparent, and kind. If you have a question or need a hand, you’ll find quick answers below.

Order & Shipping Questions

When will my order arrive?

Orders are processed within 1–3 business days.

Estimated delivery times:

  • New Zealand: 7–12 business days

  • Australia: 8–15 business days
    Rural or remote areas may take slightly longer.

What are your shipping rates?

  • New Zealand: Flat rate $6.95 NZD
    Free shipping on orders over $89 NZD

  • Australia: Flat rate $12.95 AUD
    Free shipping on orders over $129 AUD

Can I track my order?

Yes. You’ll receive a tracking link by email once your order has shipped.
Tracking may take 24–48 hours to update.

My order hasn't arrived — what should I do?

If your order is outside the estimated delivery window, please contact us through our page here:
👉 https://corekind.co.nz/pages/contact

Include your order number so we can investigate quickly.

Do delivery times change during holidays?

Yes. During major seasonal events such as Chinese New Year, courier closures and supplier holidays may cause longer processing or delivery times. We recommend ordering early during January–February to avoid delays.

Returns & Refunds

Can I return an item?

Returns are accepted for faulty, damaged, or incorrect items only.
Change-of-mind returns are not accepted.

Please contact us within 7 days of delivery if there’s an issue.

How do I request a refund or replacement?

Visit our contact page and include:

  • Your order number

  • A description of the issue

  • Photos or video evidence

👉 https://corekind.co.nz/pages/contact

We’ll assess the issue and provide the best solution — usually repair or replacement first, with refunds issued only when a replacement is not possible.

Product Issues

My item arrived damaged or faulty — what now?

We’re sorry this happened.
Please contact us with photos and order details so we can help resolve it promptly:
👉 https://corekind.co.nz/pages/contact

I received the wrong item — can you fix it?

Absolutely.
We’ll arrange a replacement as soon as we confirm the issue.

General Support

Need help with something else?

We’re here to help.
For product questions, order support, or anything else, reach out through our Contact Page:
👉 https://corekind.co.nz/pages/contact

Response Time

We aim to respond within 1–3 business days. We’re a small NZ-based team, and your patience means a lot to us.

FAQ Highlights

Do you ship internationally?

We currently ship to New Zealand and Australia.

Can I cancel my order?

Because orders are processed automatically, cancellations are not guaranteed.
If the order hasn’t begun processing, we may be able to assist — contact us as soon as possible.

Do you offer gift wrapping?

Not at this time, but we’re exploring future options.

Are rural deliveries charged extra?

No. The same shipping rates apply to both urban and rural addresses.

Our Promise

At CoreKind, we believe in kindness, clarity, and care.
If something isn’t right, we’ll do our best to make it right.