Refund & Returns Policy

We want you to feel confident shopping with CoreKind. If something isn’t right with your order, we’re here to help.

If Your Item Arrives Damaged, Defective, or Incorrect

Please contact us within 7 days of delivery through our Contact Page:
👉 https://corekind.co.nz/pages/contact

We will assess the issue and work with you to find the best solution.
In most cases, this means repair, replacement, or a resend — refunds are provided only when a suitable resolution is not possible.

Eligibility for Returns

A return may be approved if:

  • The item is unused and in its original packaging

  • A return request is submitted within 14 days of approval

  • The issue relates to a manufacturing defect or incorrect item

Hygiene-related or personal care items cannot be returned unless they are faulty.

Change-of-mind returns are not accepted.
Please review your order carefully before checkout.

Return Process

  1. Submit a request via our Contact Page with:

    • Your order number

    • A description of the issue

    • Photos or video evidence (for faster resolution)

  2. Our team will review your request and advise the next steps.

  3. If a return is approved, you will receive clear instructions on how to proceed.

Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty.

Refunds

Refunds are issued only when a repair or replacement is not possible.
Once a refund is approved, it will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If your refund hasn’t appeared after processing:

  1. Check with your bank or payment provider

  2. Allow 1–3 business days for their internal processing

  3. If you still have concerns, contact us through our Contact Page