Shipping Policy

We’re a proudly NZ-based store delivering wellness and eco-friendly products across New Zealand and Australia. Our goal is to make shipping simple, transparent, and reliable.

Order Processing

All orders are processed within 1–3 business days.
You will receive a confirmation once your order has been dispatched.

Shipping Within New Zealand

  • Flat rate: $6.95 NZD

  • Free shipping: Orders over $89 NZD

  • Estimated delivery: 7–12 business days

  • Rural deliveries may take longer depending on local courier capacity.

Shipping to Australia

  • Flat rate: $12.95 AUD

  • Free shipping: Orders over $129 AUD

  • Estimated delivery: 8–15 business days

  • Larger items may arrive in separate parcels.

Tracking Your Order

A tracking link will be provided via email once your order is shipped.
Tracking updates may take 24–48 hours to appear.

Split Shipments

To ensure the fastest delivery, some orders may arrive in multiple parcels.
Each item will receive its own tracking number.

Address Accuracy

Please double-check your shipping details at checkout.
We cannot guarantee changes after an order has been placed.

Delayed, Lost, or Stolen Parcels

If your tracking shows delays or issues, please reach out via our Contact Page so we can assist:
👉 https://corekind.co.nz/pages/contact

Once tracking confirms delivery, CoreKind is not liable for parcels lost or stolen after arrival.
If this happens, we’ll help guide you through the courier’s investigation process.

Seasonal or Supplier Delays

Shipping times may be longer during peak seasons such as:

  • Chinese New Year

  • Major courier holidays

  • Global disruptions (weather events, customs delays, supply-chain interruptions)

We appreciate your patience during these periods.

Force Majeure

CoreKind is not responsible for delays caused by events outside our control, including natural disasters, pandemics, or courier disruptions.